Response times you can plan around
Sales hours
Monday–Friday, 8 a.m. – 8 p.m. CST. Quotes for dedicated, colo, and volume VPS usually same business day. Weekend orders queue for Monday provisioning unless stock is flagged instant.
Support hours
24/7/365 for outages, port issues, and hardware failures. Billing and general questions answered around the clock — hardware tickets get priority when severity is marked critical.
What to include in your ticket
New dedicated order
Plan SKU or custom CPU/RAM/disk, preferred city, OS choice, and desired deploy date.
VPS deploy
Plan name, location, OS template, and SSH key if you want key-only auth on first boot.
Migration help
Source host panel type (cPanel, Plesk, raw rsync), approximate data size, and maintenance window.
Outage report
Server IP or hostname, what you cannot reach (ping, SSH, HTTP), and when it started. Mark severity critical if production is down.